In the sporting world, March Madness is the NCAA Men’s Division One basketball tournament, dominating the next few weeks of speculation and conversation.
In the church world, March Madness is Easter Sunday, and every service leading up to it, dominating the next few weeks of speculation and conversation.
Many leaders will go all out to connect as many people to the Gospel of Christ on this largest guest attendance weekend of the year. Savvy church leaders are presently focusing their attention on the pathway and points of entry a guest will take to attend worship services this Easter. Spring is a natural and necessary time of year to take a look at your Guest Welcoming and Hospitality ministry, and like 64 basketball coaches right now, make adjustments to capitalize on one shining moment.
In the spirit of March Madness, here are four guest experience reminders this Easter:
1. Tweak the Fundamentals
Nine out of ten guests this Easter will go to your website first. What will they see? More importantly what will they not see? Some estimate that in 2015 the number of networked devices in the world will be DOUBLE the global population. If you are not already solid in the fundamentals with your website, then you are behind.
Some Easter-critical tweaks could be:
- a clear and prominent “I’m New” button or page
- Easter service times, and stylistic differences of services, if any
- your address, directions, parking information and a map
- a short description, with photo, or video clip of the worship experience
- information on Children’s Ministry, including security/safety procedures
2. Remember, the Best Offense is a Good Defense
Once a de-churched or unchurched Guest decides to attend this Easter, the enemy will use everything possible to distract and dissuade them from attending. This means that your Hospitality Team should be on point and playing defense once that family or individual reaches the campus. Two types of defense are:
Zone Defense – Just like on the court, positioning people to cover a certain geographic area of your campus is key. This may even include having vest-wearing greeters at a key intersection or navigation point off campus, joyfully directing people toward life-change in Christ. One fundamental advantage of a Zone Defense in basketball is controlling the tempo of the game. Employing a Zone Defense in your parking lot, hallways and information tables is the best possible way to ensure the best possible the guest experience. An effective Zone Defense maps out the strategic points of connection in each area, and plants an informed, smiling face at each one.
Man-to-Man (M2M) Defense – There are times however, when a direct, one-to-one approach is necessary in the Hospitality Ministry. One huge area to play M2M is in the Children’s Ministry. This is a great opportunity to recruit additional volunteers to walk guest families to each child’s classroom, facilitating or explaining the security and sign-in procedure along the way. This simple action provides direct reassurance to each new parent that their child will be cared for, and could minimize a significant distraction to Gospel receptivity. Other M2M defensive areas could include altar calls, next step tables and guest receptions.
3. First Make Four Passes, Then Take the Shot
What if every guest you have this Easter receives at least four genuine smiles, four warm handshakes or four verbal welcomes before they ever enter the worship environment? Everything that a new person experiences, good and bad will impact their receptivity to the message of Easter. From parking lot to pew, if your leaders are trained and positioned to deliver four smile-passes to everyone who enters, you can be sure that your worship experience and your message will find a wide-open heart, ready for the salvation-shot.
4. Crash The Boards
Specifically, on your knees. Instead of praying for a billion-dollar bracket, this could be a season of prayer and intercession on behalf of those who will attend this Easter. The Holy Spirit is already at work in the lives of those who will come, needing to be transformed by the Gospel. Lead your welcome team to pray regularly, for your guests this Easter, and every Sunday for that matter. Watch what happens as leaders catch the vision to welcome life change at a door, in a parking lot or beside an information table.
Each year, just 12 players get to cut down the tournament nets in victory. However, every leader in your church has an opportunity to celebrate the use of their gifts to see the lost be found this season.
There is no better time than now to get out on the court and press for the win.
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Great post Bryan! Basketball terminology always resonates here in NC, especially this time of year. Churches who put into practice your helpful guest reminders above may not win a billion dollar payout, but they will gain something much better: the realization their efforts are making an eternal difference.
If readers want to go into “overtime,” here are some more helpful tips: http://27gen.com/40-day-guest-experience-journey/
Great reminder Bob! Thanks for the additional info.